Refund Policy
Our commitment to your satisfaction and our return policy
Last updated: 5 March 2026
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to us, contact us at torie@bigvanworld.co.uk.
Quick Reference
- • 30-day return window from purchase date
- • Items must be unused and in original packaging
- • Customer responsible for return shipping costs
- • Refunds processed within 5-7 business days
Need to Return Something?
If you need to return an item or have questions about our refund policy, we're here to help make the process as smooth as possible.